Have you seen 1993 classic ‘Sleepless in Seattle’? This movie is heart-warming story of a mourning widower named Sam Baldwin (Hanks) whose eight-year-old son Jonah feels that his father really needs to find new love. In a very unconventional way Jonah finds Annie Reed (Meg Ryan) who eventually becomes that one true love Sam was looking for.
Tags: Automation DevOps Cloud Digitization
In year 2003, I was working in for global pharmaceutical company in UK; helping them to build their enterprise data warehouse. We had nine different subject areas and it took this customer four years to implement this data warehouse.
Tags: AI Big_Data IoT Digital_Growth Data warehouse Machine learning
A utility company was trying sell parts of its business as operations cost was high. After a careful consideration on what to sell and what to keep, this company chose to sell the core utility business and retain the data (customer, utilization, consumption patterns, seasonal variations and fraud data) business.
Remember receiving a call from a random number and thinking, ‘Who gave my number to this person?’ Since 2018, we have more ways of safeguarding personal data, thanks to General Data Protection Regulation (GDPR) and the impact of GDPR on our daily life is already evident.
Tags: GDPR Digital_Transformation Digitalisering IT-strategi Digital_People_Management Robotics
When everyone is talking about going digital, many like me who loved paper books when growing up, will still like to go back to those good old days. I loved the smell of paper and still buy paper books.
8 years back a large European Insurance company was struggling with NPS (Net promoter score) as their customers were not happy. Their customer contact center did not have resources enough to address all customer queries and complaints on time and provide personalize services to each of their customers. Things just got out of hand when the CEO once found that they were sending marketing campaign letters to a person who died 2 years earlier. His widow was not happy to receive those letters...
Tags: Big_Data Robotics Customer_Experience Customer Service Automation
Your data will talk to you, if you are willing to listen. A major cable-TV channel used viewer and other data to create a highly detailed list of its viewers’ core values and beliefs. The company reviewed almost every decision it made against those core values. Whatever did not fit in never got the green light to continue, even if it had commercial potential. This is an organization which is truly data driven when it comes to customer engagement.
Tags: Affärsutveckling Digitalisering Nydanande_teknik_och_affärsmodeller Big_Data
Thanks to Artificial Intelligence (AI) and its promise to transform the creative process of humans by augmenting and assisting it with smarter tools we are in an era where every business will eventually be intelligence business. However, many of us struggle to understand how artificial intelligence, big data and analytics are related and how they are going to coexist.
Tags: Affärsutveckling Digitalisering Nydanande_teknik_och_affärsmodeller AI Big_Data
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