Neelima Misra

AI, Analytics and RPA Lead
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Recent Posts

How to teach your AI to handle crisis?

Posted by Neelima Misra on 2020-apr-14 05:30:13

It is terrifying and exciting at the same time to see how we are dealing the current crisis. An article in WIRED highlights how lessons learned from SARS and H1N1 helped Hong Kong, Taiwan, Japan and South Korea respond to COVID-19 with agility.

Tags: AI Big_Data

Chatbots: Implement to scale, not to fail

Posted by Neelima Misra on 2019-nov-04 17:30:00

Chatbots are software applications that use artificial intelligence & natural language processing to understand human needs and guides them to their desired outcome with as little work for the end user as possible.

Tags: AI Automation Machine learning Chatbot NLU

Cloud data quality: Big challenges with cool solutions

Posted by Neelima Misra on 2019-okt-07 12:55:00

If you watched Iron Man series you will realize that the challenge faced by Iron Man gets more and more complex with each new movie, to counter that every time Iron Man gets equipped with new set additional tools, gadgets. The cloud data world is no different from Iron Man’s world.

Tags: Automation Data warehouse Cloud Data governance Data Quality

Cloud met automation and they fell in love!

Posted by Neelima Misra on 2019-aug-26 16:59:00

Have you seen 1993 classic ‘Sleepless in Seattle’? This movie is heart-warming story of a mourning widower named Sam Baldwin (Hanks) whose eight-year-old son Jonah feels that his father really needs to find new love. In a very unconventional way Jonah finds Annie Reed (Meg Ryan) who eventually becomes that one true love Sam was looking for.

Tags: Automation DevOps Cloud Digitization

How do you ensure that your data warehouse is not old school?

Posted by Neelima Misra on 2019-jul-08 17:06:00

In year 2003,  I was working in for global pharmaceutical company in UK; helping them to build their enterprise data warehouse. We had nine different subject areas and it took this customer four years to implement this data warehouse.

Tags: AI Big_Data IoT Digital_Growth Data warehouse Machine learning

To cloud or not to cloud: Finding answers for data driven organizations

Posted by Neelima Misra on 2019-jun-03 20:01:17

A utility company was trying sell parts of its business as operations cost was high. After a careful consideration on what to sell and what to keep, this company chose to sell the core utility business and retain the data (customer, utilization, consumption patterns, seasonal variations and fraud data) business.

Tags: Digital_Transformation IT-strategi AI CIO Big_Data

When robots protect your personal data, the world becomes a better place!

Posted by Neelima Misra on 2019-mar-14 18:01:00

Remember receiving a call from a random number and thinking, ‘Who gave my number to this person?’ Since 2018, we have more ways of safeguarding personal data, thanks to General Data Protection Regulation (GDPR) and the impact of GDPR on our daily life is already evident.

Tags: GDPR Digital_Transformation Digitalisering IT-strategi Digital_People_Management Robotics

From reading and comprehending a document to acting on a piece of information, your robot can do it all!

Posted by Neelima Misra on 2018-nov-07 15:18:39

When everyone is talking about going digital, many like me who loved paper books when growing up, will still like to go back to those good old days. I loved the smell of paper and still buy paper books.

Tags: Nydanande_teknik_och_affärsmodeller AI Automation

Don't work hard – work smart with robots

Posted by Neelima Misra on 2018-okt-03 06:40:00

years back a large European Insurance company was struggling with NPS (Net promoter score) as their customers were not happy. Their customer contact center did not have resources enough to address all customer queries and complaints on time and provide personalize services to each of their customers. Things just got out of hand when the CEO once found that they were sending marketing campaign letters to a person who died 2 years earlier. His widow was not happy to receive those letters... 

Tags: Big_Data Robotics Customer_Experience Customer Service Automation

4-step approach to make your data talk to you

Posted by Neelima Misra on 2018-maj-21 10:45:00

Your data will talk to you, if you are willing to listen. A major cable-TV channel used viewer and other data to create a highly detailed list of its viewers’ core values and beliefs. The company reviewed almost every decision it made against those core values. Whatever did not fit in never got the green light to continue, even if it had commercial potential. This is an organization which is truly data driven when it comes to customer engagement.

Tags: Affärsutveckling Digitalisering Nydanande_teknik_och_affärsmodeller Big_Data

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