Viktor Mikaelsson

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Online communities are challenging traditional customer service – are you challenged or a challenger?

Posted by Viktor Mikaelsson on 2018-jan-04 10:45:00

Are you sick of waiting in line for hours to get the answer to your question about a simple problem? 72% of all customers want to avoid calling customer support at all costs. They would rather find the answer themselves online. An online community enables that!

Tags: Affärsutveckling Retail Marknadschef Kundinsikt Online_communities Customer_Excellence



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