It is terrifying and exciting at the same time to see how we are dealing the current crisis. An article in WIRED highlights how lessons learned from SARS and H1N1 helped Hong Kong, Taiwan, Japan and South Korea respond to COVID-19 with agility.

In year 2003,  I was working in for global pharmaceutical company in UK; helping them to build their enterprise data warehouse. We had nine different subject areas and it took this customer four years to implement this data warehouse.

A utility company was trying sell parts of its business as operations cost was high. After a careful consideration on what to sell and what to keep, this company chose to sell the core utility business and retain the data (customer, utilization, consumption patterns, seasonal variations and fraud data) business.

8 years back a large European Insurance company was struggling with NPS (Net promoter score) as their customers were not happy. Their customer contact center did not have resources enough to address all customer queries and complaints on time and provide personalize services to each of their customers. Things just got out of hand when the CEO once found that they were sending marketing campaign letters to a person who died 2 years earlier. His widow was not happy to receive those letters... 

Du har säkert hört talas om att vi i framtiden kommer att behöva bli bättre på att utnyttja tekniska ekosystem. I det här avsnittet pratar vi om hur du kan skapa värde genom att kombinera den data du har med flertalet andra tekniker. 

Your data will talk to you, if you are willing to listen. A major cable-TV channel used viewer and other data to create a highly detailed list of its viewers’ core values and beliefs. The company reviewed almost every decision it made against those core values. Whatever did not fit in never got the green light to continue, even if it had commercial potential. This is an organization which is truly data driven when it comes to customer engagement.

We are amid one of the greatest migrations the tech world has ever seen. The service delivery world is booming and will grow even faster given the maturity of easily applicable AI functions. There are some solid drivers for the migration that often get “clouded”. Let’s open the discussion about what should be additional reasons for your migration decision.  I truly believe that it is not just cost.

Thanks to Artificial Intelligence (AI) and its promise to transform the creative process of humans by augmenting and assisting it with smarter tools we are in an era where every business will eventually be intelligence business. However, many of us struggle to understand how artificial intelligence, big data and analytics are related and how they are going to coexist.

Kundinsikt är en avgörande faktor för att klara sig i dagens snabbrörliga miljö där kundens behov ständigt förändras och förfinas, samtidigt som insikterna står i centrum för hur framtidens produkter och tjänster formas. Det är också viktigt att förstå hur man ska använda insikterna och hur dessa kan anpassas till en specifik bransch. Låt oss därför bjuda på tre principer för kundinsiktsdriven affärsutveckling.

I bygg- och fastighetsbranschen pratas det just nu mycket om hur IoT och Big Data kan användas för att förbättra erbjudanden och möta kundernas behov. Möjligheterna som skapas om vi delar data, skapar smarta byggnader och sedan använder insamlad data för att alstra något värdeskapande, diskuterades på höstens inspirationsevent för bygg- och fastighetssektorn på Centigo.