Don't work hard – work smart with robots

Posted by Neelima Misra on 2018-okt-03 06:40:00

years back a large European Insurance company was struggling with NPS (Net promoter score) as their customers were not happy. Their customer contact center did not have resources enough to address all customer queries and complaints on time and provide personalize services to each of their customers. Things just got out of hand when the CEO once found that they were sending marketing campaign letters to a person who died 2 years earlier. His widow was not happy to receive those letters... 

Tags: Automation Robotics Customer Service Customer Experience Big_Data

Digital och mänsklig kundservice – går det?

Posted by Albin Johansson on 2018-jul-05 07:00:00

Hur kan digitalt bli mänskligt? Vi måsta börja med att förstå skillnaden på mänskligt och en faktisk människa. En virtuell assistent kan verka mänsklig fast den bara är virtuell, och vice versa.

Tags: Customer_Excellence Customer Service Online_communities AI ChatBot


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