How Digital Technology can shape the future of customer experience

Posted by David Galea on Apr 6, 2023 10:53:01 AM


Tags: Digital_Transformation Innovation Centigo_UK Digitization Trends

Centigo joins forces with Basinghall Analytics to help businesses assess climate risk

Posted by Ray Nulty on Feb 23, 2023 3:35:46 PM


Tags: Innovation Centigo_UK Sustainable Growth Digitization Trends Sourcing riskmanagement Sustainability esg

Net Zero IT – to reduce climate impact and cut costs

Posted by Ragnar Agnell on Feb 16, 2023 12:50:00 PM

In today’s digital business context, the use of IT has a significant impact on the organisation’s environmental footprint, particularly in industries with a high degree of service delivery such as financial services, public sector and the technology industry itself. The consumption of energy by the technology industry makes it a huge offender for emissions while UK & Ireland fail to make their emissions targets. The amount of energy consumed during an ongoing cost of energy crisis also emphasises the need of making IT greener - and leveraging IT to reduce the climate impact of organisations and their eco-systems.

Tags: Digital_Transformation Innovation Centigo_UK Sustainable Growth Digitization Trends Sourcing Supply_chains COVID-19 Sustainability

Centigo and The Disruption House bring ESG Benchmarking to SMEs

Posted by Ray Nulty on Feb 14, 2023 1:31:29 PM

During the last six months we have seen a substantial shift in client focus to address their ESG status, particularly in respect of carbon emissions. Much of this change is driven by demand from larger business customers. More and more, tenders, requests for quotes and renewal of contracts are accompanied by increasingly comprehensive and onerous ESG information demands about standards, business policies, environmental declarations, staff training, supplier preparations and so on. This has created challenges for most organisations and especially SMEs who generally don’t have anyone with responsibility for ESG nor the skills, systems, data or processes in place to meet these requirements.

Tags: Financial_Services Innovation Sustainable Growth Digitization Trends Supply_chains Sustainability Strategy

Top 5 mistakes companies make when choosing partner for transformation, innovation and critical change

Posted by Ragnar Agnell on Jun 16, 2022 12:45:00 PM

To succeed with innovation initiatives and transformations, companies often rely on support and partnership with consultancies. This external support normally provides advice, competence and extra capacity to realise the strategic goals, and to do so faster and at lower risk. Choosing the right partner or partner constellations often makes the difference between success and failure and can cost companies millions and millions if not making the right choice. It can also cost decision makers their jobs when strategic goals are not met. So what are the Top 5 mistakes when choosing the right partner?

Tags: Digital_Transformation Hållbarhet Forandringsledning Innovation Brexit Centigo_UK Business_Transformation

Happy Christmas and New Year!

Posted by Ragnar Agnell on Dec 21, 2021 6:59:38 PM

We at Centigo would like to wish you a Happy Christmas and New Year! And we look forward to valuable and fun co-work in the new year.

Tags: Innovation Centigo_UK Sustainability

Top 3 take-aways from post COP26-event

Posted by Ragnar Agnell on Nov 26, 2021 12:12:45 PM

Centigo and the British-Swedish Chamber of Commerce co-hosted an event last week about “Post COP26 – What happens next?”. We were very pleased to be joined by HM Ambassador to Sweden Ms Judith Gough as guest speaker as well as sustainability directors, CEOs, specialists, and members of the chamber.

What were our Top 3 take-aways with a British-Swedish business perspective?

COP26 highlights and takeaways - event

Posted by Ragnar Agnell on Nov 4, 2021 4:49:11 PM

COP26, the UN's Climate Conference hosted by the UK in Glasgow, will have a tremendous impact on the road forward for our planet and future. We are very pleased to be joined by HM Ambassador to Sweden Ms Judith Gough CMG, who will share the UK's view on the key take-aways of the COP26 talks and present the most important next steps.

Tags: Innovation Centigo_UK Sustainability

Post COVID-19: Enhancing the Customer Experience

Posted by Kevin Bell on Sep 7, 2021 2:42:11 PM

As we cautiously emerge from beneath the shadow of COVID-19 and return to the workplace our thoughts begin to embrace the many uncertainties that confront us. More especially, how best to quickly restart our organisations in an environment where the rules are yet still mostly undefined, but likely to be very different than before and the expectations of our customers may well have changed substantially. What this pandemic has taught us is that we need to configure our organisations differently. They need to be much more agile, differentiated and yet at the same time inherently more robust. And, we need to accelerate our restart process to claim first-mover advantage in a marketplace that will very likely be much smaller, more selective, more aggressive, and very much more competitive than before. All this speaks of an organisational model that has an inherently flatter structure, distributed leadership, wider spans of individual control, devolved authorities and accountabilities, higher levels of visibility, rapid decision-making capabilities and needs to leverage its key differentiators in the eyes of its customers. Intuitively, this means the business can be continually tuned to operate at maximum effectiveness as a closely knit entity without the historical stove-pipe behaviours, tribes and process encumbrances that have existed before. It also requires a closely aligned, properly integrated people, process and technology infrastructure to help support, enable and drive it. Only through achieving this will the customer experience become truly enhanced!

Tags: Customer_Experience Business_Wellness Centigo_UK Change COVID-19

Where do your goods really come from?

Posted by Ragnar Agnell on Sep 2, 2021 1:00:32 PM

No tariffs and no quotas - that’s what everyone said when the UK and EU announced the new Trade and Cooperation Agreement in December 2020 – and it is true, up to a point. UK originating goods are tariff free when entering the EU. EU originating goods are tariff fee when entering the UK. But determining the origin of goods is not always straightforward, and no proof is required until 1st January 2022. What unpleasant surprises are waiting to emerge in the New Year?

Tags: Digital_Transformation Digital Value Chain Innovation Brexit Centigo_UK Sustainable Growth Digitization Corona Sourcing Supply_chains COVID-19 Working_Capital Sustainability Transformation