Did you ever hear about a black swan? The black swan theory is used as a metaphor for an unpredictable event. A theory based on thousands of observations of white swans – hence no swans can be expected to be black. Until a Dutch explorer observed a black swan, in Australia.
Some argue that the coronavirus outbreak is a black swan whilst other experts claim it is not. They argue that it was just a matter of time until we were going to get a virus disease like this, spreading across the globe. In any case, what we all can agree upon is that the outbreak is having a major impact on us all, and that our digital transformation is accelerating for both organisations and individuals. But what does it mean for the Payments industry?