During the last six months we have seen a substantial shift in client focus to address their ESG status, particularly in respect of carbon emissions. Much of this change is driven by demand from larger business customers. More and more, tenders, requests for quotes and renewal of contracts are accompanied by increasingly comprehensive and onerous ESG information demands about standards, business policies, environmental declarations, staff training, supplier preparations and so on. This has created challenges for most organisations and especially SMEs who generally don’t have anyone with responsibility for ESG nor the skills, systems, data or processes in place to meet these requirements.